Trust & Vetting

How We Vet Every Provider on REFRAME

Every name on this directory has been checked by a real person before it ever appears — not scraped from a database, not paid into place.

Here's what “vetted” actually means

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For societies and charities

We confirm registered charity or IPC status, and that the programmes described are genuinely being run, not just listed on a website.

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For clinics, coaches, and other commercial providers

We confirm the business is properly registered, and that any professional claims — a doctor's MOH registration, a lawyer's practising certificate, a coach's certification — actually check out.

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For government and public bodies

We link directly to the official source, so you're never more than one click from confirming it yourself.

What paying us never buys

A provider's tier affects where they might appear when you're browsing the directory by category. It never affects whether Smart Plans or the Subsidy Calculator recommends them to you — that matching is based purely on relevance to your actual situation, nothing else. No provider can pay for a better match, a hidden red flag, or a vetting outcome they haven't earned.

This isn't a one-time check

Every listing shows when it was last reviewed. If something changes — a provider closes, a claim turns out to be wrong, a review raises a real concern — we act on it.

Found something that doesn't look right?

Tell us. We'd rather hear it from you than have you find out the hard way.

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Run a business that should be listed?

Apply, and we'll take you through the same checks before you go live.

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